Granular insight into trends and opportunities
The market for business communications solutions has evolved significantly over the past 20 years. The early millennium years saw the first true deployments of IP telephony solutions and very quickly over the past 15 years the progression to IP based communications solutions and applications has gathered pace. Deployment and consumption models for communications and collaboration solutions are also evolving with the growing adoption of hybrid and cloud deployment models and opex consumption models.
In addition to core telephony functionality through call control platform (PBX/IP PBX) solutions, the adjacent markets for applications has also developed considerably since 2000. Since 2006 the hot topics of conversation within the communications space have been unified communications, mobility, collaborative and meeting solutions and customer care/contact centre solutions. Recent years have seen a flood of new introductions in this area and the market is evolving quickly stimulated by the changing dynamics and needs of the workforce together with global economic and environmental issues. Organisations are looking for solutions that enable individuals and groups of users (both internal and external parties) to interact, work on shared tasks and share content in real-time and non-real-time. These solutions encompass voice, messaging, meeting, collaboration and video solutions and services.
MZA’s business communications coverage provides critical insights into current and future trends in this area. It provides insight and guidance for vendors, service providers and channel participants.
With over 30-years of market expertise, MZA is well-placed to be able to service your research requirements.
If you would like to discuss your company’s needs, please contact us.
MZA’s in-depth knowledge of the business communications market has seen it establish expertise across a wide range of technologies. These include:
- Call Control Platforms
- Hosted/Cloud Telephony Services
- Communications Devices
- Contact Centre Solutions
- UC Applications
- Distribution Channels
- Other Services